Customer service is a vital part of any business. Companies need to provide multiple mediums for customers to connect with them. This includes a phone number, website, email address, and social media accounts. It is important for a company to have all of these options available so that they can respond to customer needs quickly and efficiently. Duke energy has a variety of ways to help their customers with their questions and concerns.
The company has a dedicated customer service team and offers several options for contacting them. They also have a FAQ section that answers common questions. Customers can also request a call back from a representative, which is a great option for those who need to speak with someone right away.
In addition to their telephone number, Duke Energy has a website where customers can submit questions or concerns. They can also check the top questions that have been submitted and get answers to those questions as well. Customers can also visit their Twitter and Facebook pages to find the latest updates from the company.
Duke Energy is a publicly traded corporation that provides energy services to homes and businesses across the country. They are headquartered in Charlotte, North Carolina. They offer a range of products and services, including electricity, natural gas, and solar energy. Their customers include households, small businesses, and commercial businesses. Their employees are dedicated to providing excellent customer service and are often trained to handle a wide variety of issues.
The majority of calls to Duke Energy customer service are handled by live representatives at their call centers. These individuals are usually trained to resolve the majority of issues that callers have, including requests to start or stop service, scheduling technician appointments, and resolving billing questions. Occasionally, certain issues may require the assistance of field technicians or engineers.
If a customer does not receive the assistance they need from Duke Energy, they can try contacting the local utility board or commission. These agencies have the authority to review customer complaints against a public utility and can provide advice or advocacy in some cases.
During the coronavirus pandemic, both Duke Energy and Piedmont Natural Gas have suspended key credit processes, including disconnections for nonpayment and fees for late payment. They are monitoring restart activities and local orders in each state to determine when standard billing and payment processing can resume. Duke Energy and Piedmont Natural Gas are encouraging customers to consider using online self-service options to avoid high call volumes and long wait times.
If a customer is unable to access any of these options, they can contact Duke Energy’s phone support line by calling 1-800-544-6910. There are a few things that customers should keep in mind when calling this number. They should be aware of their service territory and be prepared to explain the nature of their question or concern. They should also be aware that the phone support line is not available 24 hours a day.